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Kat Cole, President, Cinnabon
Kelli Valade, COO at Chili’s, Brinker International, Inc.
Sunday, November 15, 2009
Surprised By Joy: My Introduction To The Service Industry

by Nate St. Pierre

I was at work a couple months ago when I got a Direct Message on Twitter from @luckypenny. "GM Nate - can you give me a call sometime 2day @KatColeATL + @vickie_frisbie + I have an idea for you." [a phone number followed]

I had no idea at the time how big of an impact this simple note would have on my life and my mission to change the world. So I didn't answer it right away. I went about my business that morning - writing code, working with my employees, project management stuff, etc. I had one final meeting before lunch, and I arrived about 10 minutes early. So I pulled out my phone and dialed the number....

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