Sunday, November 15, 2009
Surprised By Joy: My Introduction To The Service Industry
by Nate St. Pierre
I was at work a couple months ago when I got a Direct Message on
Twitter from @luckypenny. "GM Nate
- can you give me a call sometime 2day @KatColeATL + @vickie_frisbie + I
have an idea for you." [a phone number followed]
I had no idea at the time how big of an impact this simple note
would have on my life and my mission to change the world. So I
didn't answer it right away. I went about my business that morning
- writing code, working with my employees, project management
stuff, etc. I had one final meeting before lunch, and I arrived
about 10 minutes early. So I pulled out my phone and dialed the
number....
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