2006 Best Practices Conference
   Executive Symposium - November 1, 2006

10:45 - 12:00 PM

Registration / Buffet Luncheon / Networking
 
12:00 - 12:15 PMWelcome/Opening Remarks from our Conference Co-chairs
David Goronkin, President & CEO and Joleen Flory Lundgren, VP Human Resources & Training, Famous Dave’s of America, Inc.

Pledge of Allegiance led by Captain Jeffrey Papaleo, US Army
12:15 - 1:00 PM Beyond the Benchmark; How human capital excellence will shape your legacy
Presented by Joni Thomas Doolin, CEO & Founder, People Report
Management and hourly turnover are headed north, and so is the rate of change in the corner offi ce. As executives struggle with a heated labor market, intense competitive pressures, an uncertain economy and increased public scrutiny of their results, balancing people and profits has never been tougher – or more important.
1:00 - 1:45 PM Opening Keynote: Lessons from retail
Lee Culpepper, Vice President Federal Government Relations, Wal-Mart Stores
Just when you thought it was getting tough out there — a legislative update for the service sector with Q&A. Immigration, minimum wage, unions, rising benefits costs – can the foodservice industry take a page from Wal-Mart?
1:45 - 1:55 PM Presentation of the 2006 People Report Catalyst Award
Joni Doolin, and Richard Snead, CEO, Carlson Restaurants Worldwide, winner of the 2005 Catalyst Award
1:55 - 2:15 PMBreak
2:15 - 3:00 PM How Famous Dave’s Connects the Dots
Moderated by Fritzi P. Woods, President & CEO, PrimeSource Foodservice Equipment, Inc.
Panelists include: David Goronkin, President & CEO; Diana Purcel, CFO; and Joleen Flory Lundgren, VP Human Resources & Training, Famous Dave’s of America, Inc.
True strategic integration of human capital only happens when HR, Finance and Operations are aligned; not easy and not common. The team at Famous Dave’s shares what works, what doesn’t, and how they balance serving employees, guests, and shareholders.
3:00 - 3:45 PM The Right Ingredients for Building and Sustaining an Ethical Culture
Presented by Ronald James, President & CEO, Center for Ethical Business Cultures
As businesses emerge from the stigma of high profile ethical breakdowns and taxing regulatory reforms, we still face the need to rebuild trust and confidence with our key stakeholders: investors, customers, employees and communities. Ron James, former CEO of US West Communications, will explore themes in the workplace and how successful organizations are taking the opportunity to reinvest in building and sustaining ethical cultures.
3:45 - 4:00 PMBreak
4:00 - 4:30 PM Presentation of the 2006 People Report Workplace Legacy Award
to Lloyd Hill, Chairman & CEO, & Lou Kaucic, Retired Chief People Officer, Applebee’s International Inc.
Under their leadership, Applebee’s has transformed its people practices and made human capital excellence a hallmark of their success. Help us celebrate the accomplishments of these two outstanding industry executives, as they receive the 2nd Annual Workplace Legacy Award.
4:30 - 5:15 PM Setting the Table; The transforming power of hospitality in business
Presented by Danny Meyer, CEO Union Square Hospitality Group
Over the past twenty years, beginning with Union Square Cafe, Danny Meyer has built one of America’s most successful hospitality organizations, which now includes the acclaimed restaurants Gramercy Tavern, The Modern at MoMA, Eleven Madison, a jazz club, a hamburger shack, and a catering company. Meyer’s newly released book shares what he has learned about striving for and sustaining excellence in the workplace, and shakes up traditional thinking about management principles and people skills.
5:15 - 5:30 PMConference Toast
5:30 - 8:00 PM Cocktail Reception Presented by American Express & Chateau Ste. Michelle Wine Estates

   General Session Program - November 2, 2006

7:15 - 8:15 AM

Registration / Breakfast Buffet / Networking
 
8:15 - 8:30 AMWelcome/Opening Remarks from our Conference Co-chairs
David Goronkin, President & CEO and Joleen Flory Lundgren, VP Human Resources & Training, Famous Dave’s of America, Inc.
8:30 - 9:30 AMKeynote Address — Building a Carrot Culture; The Art + Science of Employee Recognition
Presented by Chester Elton, best selling author, award winning speaker, and expert in the art + science of recognition and its impact on the workplace. Anchored in years of cross industry research, Elton’s presentation clearly connects recognition to Return on Equity. Funny, actionable, thought-provoking and inspirational — a terrific conference kick-off!
9:30 - 9:50 AMBreak
9:50 - 10:35 AMPeople Report Key Results and Findings for 2006—Deal or No Deal?
Presented by Teresa Siriani, President, People Report
Are your people practices positioning you to win in the workplace and the marketplace? Don’t miss the annual report to members on consortium performance, service sector trends, and best practices.
10:35 - 10:45 AMPresentation of the 2006 People Report Heart of the Workplace Award
(Sponsored by Johnson & Wales University, Community Leadership Institute)
Presented by Teresa Siriani and Matt Smith, Director Johnson & Wales University Community Leadership Institute
10:45 - 12:00 PMPower Breakouts (Each attendee may attend one session.)
Leading Human Capital practitioners and experts present the issues; explore the solutions, and leading best practices of every facet of workplace excellence. Choose one, and send your colleagues to the others!

Session 1: Focus on attraction, recruitment, assessment and selection
Moderated by Jessica Sweeney Platt, Managing Director, HR Executive Forum, Corporate Executive Board
Panelists include: Linda Pharr, President & COO, Batrus Hollweg International; Stan Sword, Chief People Officer, Applebee’s International; Rodney Morris, SVP Human Resources, Johnny Carino’s Italian; Andy Snitz, Senior Director of Staffing, Darden Restaurants

Session 2: Focus on total rewards
Moderated by Charlie Montreuil, Corporate Vice President Human Resources, Carlson Companies International
Panelists include: Patricia Wilmot, EVP People First, Domino’s Pizza; Ann Costelloe, Office Practice Leader Executive Compensation, Watson Wyatt Worldwide; Executive from Best Buy Corporation; Lauri Hopkins, Consultant, Hays Corporation

Session 3: Focus on training, development, and performance management
Moderated by Ed Eynon, SVP Human Resources, The Cheesecake Factory
Panelists include: Susan Steinbrecher, Author, consultant and expert in organizational development; TJ Schier, Author, President & Founder of podTraining and Incentivize Solutions; John Prutsman, Executive Director of Human Resources Operations, Applebee’s International; Warren Wolfe, Vice President of Foodservices, Macy’s/Marshall Fields
12:00 - 1:15 PMNetworking Luncheon
A chance to visit with speakers, special guests, People Report Board members, and your colleagues at hosted tables where you can continue the Power Breakout buzz.
1:15 - 2:00 PMThe Science: Technology platforms that enable human capital excellence
This panel of technology pioneers are using science to enable improvements in people practices and the bottom line.
Moderated by Jim Sullivan, Founder & CEO of Sullivision.com
Panelists include: Ned Lidvall, President & CEO Rock Bottom Restaurants, Inc.; Judy Irwin, Vice President Human Resources, Golden Corral Corporation; Steve Bruce, President & CEO, Café Enterprises dba Fatz Café
2:00 - 2:45 PMCrossing Borders: Candid conversation about the laws, the immigrants, and the impact on our foodservice industry while the debate continues to rage
Moderated by: Sherri Daye Scott, Editor, QSR Magazine
Panelists include: Cindy Kang, Partner Haynes & Boone, specializing in International and Immigration; Hudson Riehle, SVP Research, National Restaurant Association; Arnold Dominguez, VPHR, Del Taco, Inc.; Catalina Ganis, Senior VP, Elliot Associates,Inc., and Chair, Multicultural Foodservice & Hospitality Alliance
2:45 - 3:05 PMNetworking Break
3:05 - 3:50 PMCulture RX: Prescription for a social revolution
Presented by Jody Thompson and Cali Ressler, the innovators of the Best Buy “ROWE” Results Only Work Environment They have been featured in Time Magazine, on ABC World News Tonight and on 60 Minutes. A model for the modern workplace, ROWE smashes assumptions, breaks the rules, exposes the flexibility con game, and forever changes the way we think about work. How does it all apply to your office, your restaurants, and your own team?
3:50 - 4:00 PMRecognition of our Amazing Sponsors
4:00 - 5:00 PMLeading for a Lasting Impression: Creating a leadership legacy
Presented by John Izzo, author of Awakening Corporate Soul, Values Shift: The New Work Ethic, and Second Innocence
Each of us will leave a legacy that will outlast us, our business, the industry and those that we serve in life and work. How can we make a lasting impression? How do we leave a leadership legacy? Why do some leaders leave a significant trail of goodness, and success, while many still struggle with what really matters?
5:00 - 5:30 PMPresentation of the 2006 People Report Best Practices Awards
5:30 - 7:30 PMCelebration Reception

Hotel Information:
Hotel accommodations have been reserved at the Renaissance Hotel for $124.00/night.
Room block expires October 6, 2006.
Renaissance Dallas Hotel
2222 Stemmons Freeway, Dallas TX 75207
Phone: 214-631-2222

MAKE HOTEL RESERVATIONS NOW >>

For more information about the 2006 Best Practices Conference please email or call 972-364-0490.

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