Our Mission
To be the catalyst for service companies seeking to balance people and profits.
Our Vision
To be recognized by service companies as a catalyst and model for an enlightened workplace.
About People Report™
In 1986, Joni Thomas Doolin founded American Service Management Resources (ASMR), a recruiting and consulting firm specializing in innovative approaches to human resource management. Renamed People Report™ in 1998, the company has earned a reputation in the restaurant industry as a firm with the highest standards of integrity and professionalism. Committed to helping clients "maintain the balance between people and profits" Joni has continually repositioned the company to meet the changing needs of the hospitality industry.
In 1995, under Ms. Doolin's leadership, the firm entered into an exciting collaboration with human resources and operating executives of six leading chain restaurant companies, to publish People Report™, a quarterly survey designed to competitively report key human resource statistics and trends. Acknowledged early on as an innovative and cutting edge resource, People Report™ was selected in 1996 by CHART (The Council for Hotel & Restaurant Trainers) as a strategic information partner for its members.
People Report™ Management
For more on our professional staff, you may move your mouse over the photo. Click on the name in the list for a brief biography, and contact information.
Joni Thomas Doolin, Founder & CEO
Teresa Siriani, President
Bill Schaffler, CFO/CAO
Kacy Oden, Director of Member Relations
Matt Smith, Director of Marketing and Communications
Melissa Papaleo, Manager of Marketing and Membership Relations
Nancy Thomas, Director of Operation Services
Shyam Patel, Vice President and Senior Human Capital Analyst
Victor Fernandez, Human Capital Analyst and Compensation Specialist
Michael Harms, Human Capital Analyst
Kathy Cavin, Human Capital Analyst
People Report™ Advisory Board

Sarah Chapin
Partner
The Chain Gang
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Phil Friedman
CEO
McAlister's
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Lewis Hollweg
Chairman
Batrus Hollweg, Inc.
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Lou Kaucic
Chief People Officer Emeritus
Applebee’s International, Inc.
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Steve King
CEO & CFO
Dave & Buster’s Inc.
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Catherine Kreston
President
HR Trends
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Ned Lidval
CEO
Rock Bottom, Inc.
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Rosalyn Mallet
President & COO
Caribou Coffee
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Kelli Valade
VP People & Performance
Brinker International
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Anne Varano
SVP HR & Communications
Carlson Restaurants World Wide
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Patti Wilmot
EVP People First
Domino’s Pizza
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Kathleen Wood
President & COO
Raising Cane’s
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17304 Preston Road, Suite 430
Dallas, TX 75252
(972) 364-0490 phone
(972) 385-0027 fax
email:
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