2009 QSR Symposium

Rodney Morris Chief People Officer of Raising Cane's Chicken Fingers Kacy Oden Director of Member Relations of People Report How to Get the Most Out Of Your People Report - Members Share Their Best Practices (Members Only Session)

Denise Clemens SVP, People Resources for Corner Bakery Cafe Victor Fernandez Human Capital Analyst, Compensation Specialist, People Report Total Rewards Cocktail - Need a Morning Jolt? Come share and learn new and cost effective ways to create the most for your employees while working within budget.

Opening Video - Shift Happens
Opening remarks - James Fripp, Bruce Rush
Pledge of Allegiance


Fasten Your Seatbelts, It is Going to be a Bumpy Ride
Presented by: David Houle, Author of "The Shift Age", includes Q+A
We now live in the Shift Age, a time of transformation that will be regarded by future historians as one of the most significant periods in human history. Award winning speaker and author, David will take the audience through an interactive brainstorm designed to cut through the fear, indecision and uncertainty of today's scary marketplace, and find the opportunities for growth and successful change.

Shifting Gears in a Downturn - Best Practices for Today and Tomorrow
Presented by: Joni Thomas Doolin, Founder and CEO of People Report
While this crazy economy has thrown our industry for a loop, it has provided an unexpected silver lining - stacks of resumes on managers' desks. It's not going to last long, but this breather in the labor market is a chance to get that service profit chain right - and build sustainable competitive advantage in the months and years to come.

Secrets of a Millionaire
Presented by: Todd Graves, Founder and CEO of Raising Cane's Chicken Fingers
Successful entrepreneur and philanthropist, as well as the recent star of "The Secret Millionaire". Todd Graves shares his vision of why investing in your people and your community can result in personal and business profitability.

Emil Brolick, COO of YUM Brands
Chief Operating Officer for Yum! Brands, Inc. He also serves as Vice Chairman of the Taco Bell Foundation and is a Trustee of the Board of Governors of Boys & Girls Clubs of America. Throughout his career, Emil has established a proven track record of driving consistent same store sales growth, strong conceptual and consumer insights, and a performance-oriented style of leadership.

The Renegade Restaurant - Beating the Downturn - One Shift at a Time!
Presented by: Tim Kirkland, Author of "The Renegade Server"
Tim will bring his energy and restaurant expertise to the stage and share the best practices of inspiring and motivating your teams to serve better and increase sales. As a partner of the experts at Sullivision, Tim's mission is to help operators achieve higher sales, strengthen customer loyalty, and intensify team engagement - the winning prescription in any business cycle.

The Executive Shift - CEO Panel
Moderated by Jim Lynde, SVP of Sagittarius Brands
Nick Shepherd, CEO CRWW
John Miller, CEO of Taco Bueno
Greg Mohn, CEO of Orange Tree Employment Screening
Jim Vinz, President and COO of Corner Bakery Cafe
Bring your notebook and your questions - listen to some of our best quick service and fast casual executives honestly share how they are facing today's challenges and what they believe will get us through the next 18 - 24 months.

"It's Not a Shift - It's a Revolution"
Presented by: Amanda Hite, Founder and CEO of Talent Revolution
Amanda Hite and her team at Talent Revolution are changing the way companies think about recruiting and retaining top talent - and challenging all of us to create our Ultimate Career Lifestyles. Social media is changing it all - and Hite is the thought leader in front.

First High Energy Break Out
Networking Lunch
Second High Energy Break Out


The Real Shift Leaders
Moderated by: TJ Schier, Author, Franchisor and President of SMART Restaurant Group
A candid and real conversation with your shift leaders. Back by popular demand, this session is always a hit and gets people talking.

New Administration - New Workplace? Navigating the Challenges of Minimum Wage, Lilly Ledbetter and EFCA
Presented by:
Roz Mallet, President and CEO of Phase Next Hospitality, National Restaurant Association Treasurer
Dick Crawford, VP Government Relations of McDonald's Corporation
Beth Johnson, EVP Public Affairs of National Restaurant Association


The Best Shift of Your Life
Presented by: Kathleen Wood, Speaker, Coach, Former QSR Executive and Author, "The Best Shift of Your Life"
You are an expert on running restaurants. How are you doing running your Life Shifts? Are you happy with all the shifts of your life personally, professionally, financially and within your family and community? Stress is the biggest problem in business today - and Kathleen is ready to help us take responsibility for creating our own unique balance.

Social Media
If you are still thinking about it - you are already way behind the curve. This is not just for the texting generation - it is about ideas at the speed of a click - and connecting in real time with your employees and your guests!

Training in Tough Times: Reality Bites
You are in good company if you are trying to do more with less. Don't kid yourself - just because turnover is down doesn't mean that you can stop training - it is more important than ever. Best practices you need NOW.

UR so lame LOL GTG-THX
We have been talking about it for a decade but the day-to-day challenges of managing mixed generations is just getting started. Decoder ring included.